Refund policy

Last Updated: June 2026

Thank you for shopping with ChicPoloWear.store.

At ChicPoloWear.store, we are committed to providing our customers with fashionable, high-quality apparel and an enjoyable shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

You have 30 calendar days after receiving your item to request a return, exchange, or refund.

To be eligible for a return, items must:

  • Be unused and unworn
  • Be in original condition
  • Include all original tags and packaging
  • Be free from stains, odors, damage, or alterations
  • Be accompanied by proof of purchase

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale items
  • Clearance products
  • Personalized or customized products
  • Products damaged due to misuse
  • Items returned after the 30-day return period

How To Start A Return

To initiate a return request, please contact us at:

Email: support@ChicPoloWear.store

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos if the item is defective or incorrect

Our support team will review your request and provide return instructions.

Free Returns

We proudly offer free returns for eligible orders.

Customers will not be charged any restocking fees.

Damaged, Defective, Or Incorrect Items

Please inspect your order upon arrival.

If you receive:

  • A defective product
  • A damaged item
  • An incorrect item
  • An item missing from your order

Contact us within 7 days of delivery.

We may request photographs to verify the issue.

Once approved, we will offer:

  • A replacement item
  • A full refund
  • Store credit

depending on the circumstances.

Refund Process

After receiving and inspecting your return, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to your original payment method.

Refund processing times may vary depending on your financial institution.

Estimated processing times:

  • Credit cards: 5–10 business days
  • Debit cards: 5–10 business days
  • PayPal: 3–7 business days

Late Or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your credit card company
  • Contact your bank

If you still have not received your refund after a reasonable period, contact us at support@ChicPoloWear.store.

Exchanges

We offer exchanges for:

  • Incorrect sizes
  • Defective items
  • Damaged products

Subject to product availability.

Cancellation Policy

Orders may be cancelled within 12 hours of purchase.

Once processing or shipping has begun, cancellation may not be possible.

Contact Information

ChicPoloWear.store

443 Archibald St
Kimberley, BC, Canada

Email: support@ChicPoloWear.store

Phone: +1 (250) 919-0851